Customer Service

Shipping & Delivery

Effective 9-23-19, Michigan instituted regulations prohibiting the sale of vape products(e-liquids) that are not Tobacco flavor. As such these products will no longer be available for purchase.

The customer is responsible for all shipping costs. Customers who refuse shipment will be added to our DO NOT SHIP TO list.

We try to ship all orders received Monday thru Thursday the next day, unless otherwise posted. We cannot guarantee next day shipping

All orders received Friday through Sunday we try to ship the following Monday. All customers will receive an e-mail upon shipment, if you do not receive this email or if you have any questions concerning a submitted order, please click the CONTACT US link to send us an e-mail.

Shipping charges are calculated automatically, based on product weight and the shipping location.

INTERNATIONAL AND MILITARY SHIPPINGAll military and international shipping are SHIP AT YOUR OWN RISK. We are not responsible for lost, stolen, or pilfered packages. Customer is responsible for all duties of your country. Please check your local customs for cost. If an order is returned to us, the customer will receive a credit for product upon our receipt of the returned product.

 

Privacy & SecurityWe are committed to protecting your privacy. When you place orders or access your account information, the data is encrypted using a secure sockets layer (SSL). Hackers will not be able to intercept any of your information during transmission. Furthermore, all the customer data we collect is completely protected against unauthorized access.

All personal information collected is used solely for processing your orders, notifying you of product updates if requested, and contacting you if necessary. Smoker's Outlet will not sell your personal information to others. If you have indicated within your account information that you do not wish to receive promotional e-mails from Smoker's Outlet, we will only send you e-mail to confim your order and update the status of your order.

Returns & Replacements

All cigarette machines have a 1 year manufactures warranty. Please fill out and send in your warranty card. You may return these machines directly to the manufacturer for repair or replacement. Addresses are included with each machine.

All shipping errors on orders must be called in within 48 hours of delivery. If you do not report errors within the 48 hours we will not be responsible for order complaints.